Terms and conditions of use

These General Conditions of Sale and Returns Guarantee apply to the sale of each and every one of the products displayed on this website.

Using the services of this online store you accept these Terms of Sale. We recommend carefully read the Terms of Sale before placing your order.

After the purchase, it is understood that the customer agrees and accepts each and every one of the General Conditions of Sale, Warranty and Returns.


As indicated in the LOTTT - Organic Law on Land Transport - at the time of receipt of the products should check the number of packages received and the good condition of the goods delivered. In the event of any incident or faulty packaging shall be detailed observations on the delivery note of the carrier and AVCOMPANY communicate in writing no later than 24 hours. Otherwise, no such claim shall incidence.

The purchase of a material does not imply the right to installation, configuration or operation of the explanation but there will be a service and support to end users. We are not responsible for possible delays in shipment, resulting from a lack of stock of any product, the paucity of information on payments or transfers delays courier or any other reason.

Delivery times are approximate. Remember to indicate the order number and buyer name in their payments.
AVCOMPANY makes its best efforts to ensure that the information displayed is correct, but can not guarantee the accuracy of the descriptions and stock. Products may suffer, by availability of the manufacturer, small variations in specifications, colors or other design features, provided they do not pose a demerit of the qualities and services advertised.

It is understood that ACCOMPANY incurs no responsibility for any injury or indirect costs or any loss, mainly loss of use, data or information, as well as damages or costs arising from the use or inability to use the product.
The data contained in the products are not in any case covered by any warranty or will be taken into account in the physical repair of the products.

AVCOMPANY not liable for losses caused by errors in the address provided by the customer at the time of purchase, collected by third parties at the address or change of address.
Orders for more than three units of a product may be considered retail order, leaving them subject to the law governing this market and may be terminated unilaterally by AVCOMPANY if the customer is not legally accredited as a retailer.

AVCOMPANY reserves the right to cancel an order if you have not received payment thereof within five calendar days. In alignment with the applicable regulations with respect to Article 27.1 of Law 34/2002 of 11 July, services of information society and electronic commerce we inform you that: 1) The electronic document that the contract be terminated filed under the administration of the company and will be accessible by mail to contact you info@av.company true copy thereof or by printing the same at the time of acceptance (ability to print) will be fought. 2) Likewise prior to the final acceptance of the electronic contract, there is a screen where you can analyze and modify any entry error and correct it if necessary. The sale means made in the seller's premises and both parties submit to the jurisdiction of the courts of Madrid and the power consumption in field of Madrid.

Return and cancellation of an order

There may be other circumstances to proceed with the return of an order.

1.) The product received is damaged during transport. By accepting the goods must ensure that the package is in good condition externally and no symptoms have been dropped, if so should refuse to post reflecting the impact on the delivery note and notify the customer service department 24 following hours.
Once received your order should open and check the merchandise apparently presents no anomaly. To make insurance claim must be reported within 24 hours upon receipt of the product.

2.) defective merchandise. If you find any defect in the functioning of the article you have 7 working days from the receipt of the goods to proceed with your return. You must log in to your user area by logging in with your email and password to access Inbox and indicate as a reason "defective". After the application procedure will be sent to proceed to exchange or refund.

3.) The right of withdrawal. You have fourteen calendar days from the date of receipt to implement the right of return or withdrawal.
In all cases you have to contact us via email info@av.company


Exceptions to the right of withdrawal:
Software which were unsealed by the customer and / or all those products that are capable of being downloaded, reproduced or recorded immediately and permanente.Productos form of computer: the right of withdrawal on the purchase of the following products shall not apply not returned in the same conditions of delivery.
Products with a price subject to fluctuations in a market not controlled by av.company
Products for professional use (almost all products Av.company are professional range, so if you have any questions prior to purchasing the product or whether it has or not the right of withdrawal, do not hesitate contact us).

Nor shall the right of withdrawal in the case of customers who are not considered consumer and / or acting in a field of business or professional activity.

VIES / VAT = 0%

Invoices are issued automatically at the time of purchase, so if you have not entered the VIES at the time of signing up as a customer corrective invoices are issued.

If you requested an amending invoice this will have an expenditure of administrative management of 25 €.


Warranty and repairs:

Marketed products have 2 year warranty from the date of delivery of the goods, according to Law 23/2003 of July 10 of Guarantees Sale of Consumer Goods within the national territory. In those incidents that justify the use of collateral are eligible for repair, replacement of the article, rebate or refund under the terms established by law. The warranty covers only manufacturing defects, defects caused by neglect, beatings, use or misuse, stress unsuitable, improper installation not performed by authorized service when appropriate, or materials under normal use wear are not included. When providing us any product for repair, you will need to include with the product, a copy of the invoice, an explanatory document which is the malfunction, all accessories and packaging included. The products will be repaired free of charge, provided that the warranty conditions are met. In the case of the reception of products not complying with warranty conditions, will be returned by the buyer on delivery associated with the Shipping and fees. To send us a product to make use of the guarantee, previously please contact technical support for instructions on how to do it. (Email: info@av.company)